The Open Group Library

An IT Operating Model Transformation: HCL™ Technologies

An IT Operating Model Transformation: HCL™ Technologies

Reference: Y192

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This Case Study gives an example of how HCL Technologies adopted The Open Group IT4IT Reference Architecture, a standard of The Open Group, in the design and development of its XaaS-based product and service offering.

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This Case Study gives an example of how HCL Technologies adopted The Open Group IT4IT Reference Architecture, a standard of The Open Group, in the design and development of its XaaS-based product and service offering by adopting the IT4IT Reference Architecture and consumer-centric IT management ecosystem, and how that enabled the XaaS model to benefit HCL’s own internal IT infrastructure team
Additional Information

Additional Information

Reference Y192
Author(s) Satya Misra, Practice Head, ITSM Process Consulting and Taruna Chowdhry, ITSM Consultant
Published 10 Jun 2019
Pages 16
Type Case Studies
Subject IT4IT
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