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Customer Experience-Driven Enterprise Architecture: How to Revitalize your DSP Business

Customer Experience-Driven Enterprise Architecture: How to Revitalize your DSP Business

Reference: W166

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It aims to assist enterprises in industries such as telecommunications, banking, retail, and healthcare to plan and design their desired architectures and operations.

Description

Details

This White Paper highlights challenges and critical success factors for Digital Service Providers (DSPs) embarking on the digital transformation journey, and describes a useful technique to consider the architecture of a DSP enterprise using Digital Enterprise Method Architecture Practice, which is an application of the TOGAF® Architecture Development Method (ADM). It aims to assist enterprises in industries such as telecommunications, banking, retail, and healthcare to plan and design their desired architectures and operations.
Additional Information

Additional Information

Reference W166
Author(s) Giovanni Traverso, Loh WoeiMin, and Brian Ng
Published 20 Apr 2016
Pages 51
Type White Papers
Subject Digital Business
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