The Open Group Library

A Framework for Digital Customer Experience

A Framework for Digital Customer Experience

Reference: W165

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This document is targeted at architects and business practitioners involved in business that impacts customer experience design and is responsible for driving the change for customer experience delivery.
Description

Details

This White Paper introduces the concepts for a framework for digital customer experience. The purpose of this document is to provide a primer on why digital customer experience is important and to lay out the aims of The Open Group Digital Business Strategy and Customer Experience Work Group to define standards for architects and practitioners who are in the business and are concerned for the provisioning, design, execution, and delivery of customer experience.
Additional Information

Additional Information

Reference W165
Author(s) The Open Group Digital Business Strategy and Customer Experience Work Group
Published 14 Mar 2016
Pages 25
Type White Papers
Subject Digital Business
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