The Open Group Library

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  1. A Framework for Digital Customer Experience

    This document is targeted at architects and business practitioners involved in business that impacts customer experience design and is responsible for driving the change for customer experience delivery.
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  2. Customer Experience-Driven Enterprise Architecture: How to Revitalize your DSP Business

    It aims to assist enterprises in industries such as telecommunications, banking, retail, and healthcare to plan and design their desired architectures and operations.

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