- Description
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Details
This Case Study gives an example of how HCL Technologies adopted The Open Group IT4IT Reference Architecture, a standard of The Open Group, in the design and development of its XaaS-based product and service offering by adopting the IT4IT Reference Architecture and consumer-centric IT management ecosystem, and how that enabled the XaaS model to benefit HCL’s own internal IT infrastructure team - Additional Information
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Additional Information
Reference Y192 Author(s) Satya Misra, Practice Head, ITSM Process Consulting and Taruna Chowdhry, ITSM Consultant Published 10 Jun 2019 Pages 16 Type Case Studies Subject IT4IT - Reviews
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The Open Group Library