Rabobank™ is an international, privately held bank based in the Netherlands. Originally founded by farmers as a cooperative bank for and by its customers, today Rabobank is one of the largest banks in the retail financial services market in the Netherlands. With significant global presence in more than 40 countries, the bank has more than 45,000 employees and 8.8 million customers worldwide with specialized services focused on programs such as asset management, real estate, and insurance.
Like many industries, the banking and financial services sector is under increasing pressure and competition due to digitalization. The pressure to deliver more services online, to do it faster, and to meet customer expectations for speed, efficiency, and excellent service has never been greater. At the same time, banks are also facing added pressure due to increased regulation, cyber attacks, and security issues. Rapid change – and the need to adapt to it quickly – is the new normal.
As a response to these challenges, Rabobank understood it needed to better manage its IT processes to meet the demands of customers, increased competition, and a changing business climate.
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Reference Y161C Published 24 May 2019 Pages 10 Type Case Studies Subject IT4IT